Complaints & Feedback

We love feedback! Here are the few ways that you can share your feedback with us:

  • Talk to one of our lovely staff members
  • Through our complaints and feedback form below
  • Call us on 1300 730 852

To help us action your feedback in the best possible way, please let us know what happened, who was involved, and when it all went down (including dates and times if possible). Please also tell us what you’d like us to do with your feedback. If you’d like us to follow up with you, drop us your contact details. Thanks!

After receiving the complaint, we will reach out to confirm receipt of it within 3 days.

Please note that we will investigate all formal complaints and attempt to resolve your complaint within 3 weeks. If there are delays, we will let you know promptly.

If you are dissatisfied with the outcome, please contact us again or speak with

Western Australia:  Health and Disability Services Complaints Office
Victoria: Health Complaints Commissioner
NDIS: NDIS Commission

Please know that your complaint is confidential and will not be included in your medical record. Making a complaint will not affect any future care or treatment you receive.

If you require external advocacy with the complaint process, please visit

WA: Health Consumer Council
Disability: National Disability Advocacy Program

Submit a complaint or feedback

Make the first move, and let’s get started. You can choose to remain anonymous if you so wish.

Address: 570 Wellington Street, Perth WA 6000
Postal Address: GPO Box C101, Perth WA 6839
Phone: 1300 730 852
Fax: 08 9264 8244

Registered NDIS Provider
Department of Veteran's Affairs
Insurance Commission of WA
Home Care Packages
+ all private health insurance funds